The terms and conditions are a legally binding agreement between Apostille and Certification Services Limited and the client(s) in relation to the services ordered.
The client(s) is the person who places the order either in their personal capacity, on behalf of a business/organisation, or on behalf of another individual(s).
Persons under the age of 18 should not use this Website or use it only with the supervision of an Adult.
Payment Information must be provided by or with the permission of an Adult.
The client(s) is deemed to have accepted these terms and conditions by placing an order with Apostille and Certification Services Limited either by post, e-mail, verbally, or online. The online ordering process has a tick box that must be ticked before an order can be placed. In respect to the other methods of placing an order, as detailed above, the terms and conditions are available on the website and when an order is placed it is accepted that the terms and conditions have been read and will apply.

1- General

1.1 The Company will take all reasonable steps to ensure the accurate and efficient processing of the Client’s Order and that the Order is processed in accordance with the quote and the Client’s instructions received by email, phone call, or text.

1.2 Timescales quoted start from when we receive your order and payment and exclude delivery time back to your chosen recipient. It is also important to note if we experience any delay due to matters outside of our control e.g. FCDO is unable to verify a document/signature, the Embassy is closed for local holidays, or are not considered to be working days and if these occur we will email the client to advise.

1.3 The Company will keep your documents and information strictly confidential but may in the ordinary course of business disclose it to the Foreign Commonwealth & Development Office, Consulates/Embassies, and the Company’s subcontractors and agents in order to perform the services. The Company may also disclose information where required to do so by law, where already in the Company’s possession prior to our undertaking work for the Client or obtained from another source, or where disclosure is to the Company’s advisers under conditions of confidentiality.

1.4 The Client should ensure, before providing any documents or information to the Company, that they have the legal right to do so under intellectual property law, confidentiality and contractual obligations, and data protection legislation. The Client will fully indemnify and hold the Company harmless against all loss and liability arising from breach of this provision.

1.5 We may, as your agent, delegate to another contractor (a “Third Party Contractor”) to carry out the whole or any part of our powers, duties, discretions, and functions under these terms upon such terms and conditions as we may think fit, including the power to sub-delegate. We shall pay the charges of Third-Party Contractors on your behalf and recharge them to you along with our own fees incurred in providing the services. Where any such sub-contracting involves sub-processing of Personal Data the terms of the addendum shall apply.

1.6 We will take all reasonable care in selecting and instructing a Third-Party Contractor. However, we have no control over the activities of a Third-Party Contractor and therefore accept no responsibility for the services provided to you by that Third-Party Contractor or for any acts, errors, omissions, or delays in the provision of the services.

1.7 You consent to us sharing such information and documentation (including confidential and due diligence information and documentation) about you with any such Third-Party Contractor as may be reasonably necessary to enable them to carry out their work.

1.8 The Company may not retain full copies of processed documents, except in cases where the Company is required to do so by the Client in writing. All copies are sent to the Client and deleted from our server once the Service is completed.

1.9 No warranty or liability is accepted by the Company, its staff, or agents in relation to services provided, impartial advice, or information given to the Client. Impartial advice or information provided to the Client by the Company is not legally binding and is not intended to be construed as legal advice and the Company is not liable for losses or damages to the Client, nor money, valuables, or loss of business, however so caused.

1.10 Save as precluded by law, we shall not be liable for any of the following: any indirect loss or damage; consequential loss or damage; costs, expenses, or other claims for consequential compensation whatsoever (howsoever caused); loss of revenue; loss of profit or anticipated profit; loss of business and business interruption; depletion of goodwill; which arise out of or in connection with the provision of our services.

1.11 We shall not be liable or responsible for the acts, errors, omissions, or delays of any government, consular or diplomatic office.

1.12 The Company shall not be liable for any breach of these terms and conditions of business or failure to perform the services caused by reasons of force major including without limitation Act of God, fire, flood, failure by subcontractors outside of our control, strikes, war, terrorism, failures in electricity or other power or telephone supplies or any other circumstance beyond our reasonable control.
-You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms and all claims (including but not limited to claims for damages, liabilities and costs (including reasonable legal fees)) brought against us by a third party resulting from the provision of services by us to you and your use of the services .

1.13 If you are unhappy with any aspect of our service, please contact us. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion. 

2- Data

2.1 “Personal Data” means any information relating to an identified or identifiable natural person (the “Data Subject”), who can be identified directly or indirectly; it may include name, address, email address, phone number, IP address, location data, cookies, and similar information. It may also include “Special Categories of Personal Data” such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a data subject, data concerning health or data concerning a Data Subject’s sex life or sexual orientation. 

2.2 The Company may process Personal Data and Special Categories of Personal Data that you provide in connection with the services about yourself and other Data Subjects. The Company may obtain information about you and other Data Subjects from third-party service providers, such as due diligence platforms.

2.3 The provision of certain Personal Data is mandatory in order for the Company to comply with mandatory client due diligence requirements and, consequently, to provide the Services. You warrant on a continuous basis, that such Personal Data is accurate, complete, and up-to-date. Failure to comply may result in documents being rejected by the relevant certification authorities, held invalid in the destination country, or other difficulties in successfully completing the Services.

2.4 The Company will only process Personal Data, in accordance with applicable law, for (i) responding to your inquiries, requests and other communications; (ii) providing the Services, including where applicable, procuring acts from foreign organisations; (iii) enabling suppliers and service providers to carry out certain functions on behalf of the Company in order to provide the services, including web-hosting, data storage, identity verification, technical, logistical, courier or other functions, as applicable; (iv) sending you personalised marketing communications requested by you, you have the right to unsubscribe by notifying the Company in writing; (v) ensuring the security of the Company and preventing or detecting fraud; (vi) developing and improving our Services; and (vii) complying with applicable law, guidelines, and regulations or in response to a lawful request from a court or regulatory body.

2.5 There are circumstances where the Company may wish to disclose, or is compelled to disclose, your Personal Data to third parties. These scenarios include disclosure to: our associated offices, our suppliers, and service providers to facilitate the provision of the Services, including couriers, translators, IT consultants and subcontractors and web-hosting providers, public authorities to carry out acts that are necessary for connection with the Services, such as the UK Foreign Commonwealth & Development Office, ACRO Criminal Records Office, or where we are required by law to do so, foreign organisations to carry out acts which are necessary in connection with the Services, such as consulates, embassies, high commissions and Federal Police Department, subject to your consent, our marketing department, to deliver personalised advertisements or contact you by post or email, or by other means, successor or partner legal entities, on a temporary or permanent basis, for the purposes of a (collaboration, financing sale, merger, reorganisation, change of legal form, dissolution or similar event relating to the Company). In the case of a merger or sale, your Personal Data will be permanently transferred to a successor company.

2.6 We may transfer your Personal Data to a third party in countries outside the country in which your Personal Data was originally collected for further processing in accordance with the purposes set out above. In particular, your Personal Data may be transferred to foreign organisations, such as embassies located in the United Kingdom or abroad. Such organisations will process the Personal Data in accordance with the laws to which they are subject and international treaties over which the Company has no control. By providing us with your Personal Data, you expressly consent to such transmission.

2.7 If the Company transfers Personal Data to private or organisations abroad, such as subcontractors, it will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual, or other lawful means. 

2.8 Your Personal Data will be retained for as long as is reasonably necessary for the purposes listed above or as required by the law. For reasons of security and convenience, we may choose to store Personal Data on remote data facilities but in an encrypted form.

3- Website

3.1 All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of Apostille and Certification Services Limited, Our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws, you may not reproduce, copy, distribute, store, or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

3.2 This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Apostille and Certification Services Limited or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

3.3 As a convenience to you, Apostille and Certification Services Limited may provide, on this Site, links to Web sites operated by other entities. If you use these sites, you will leave this Site If you decide to visit any linked site, you do so at your own risk, and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Apostille and Certification Services Limited and its website make no warranty or representation regarding and does not endorse, any linked Web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Apostille and Certification Services Limited or this site sponsors, endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo, or copyright symbol displayed in or accessible through the links, or that any linked site is authorised to use any trademark, trade name, logo or copyright symbol of Apostille and Certification Services Limited and its website or any of its affiliates or subsidiaries.

3.4 Those wishing to place a link to this Website on other sites may do so only to the home page of the site / without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. For more information, you can contact us by email at

3.5 The materials may contain inaccuracies and typographical errors. Apostille and Certification Services Limited and its website do not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. you acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Apostille and Certification Services Limited and its website reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Apostille and Certification Services Limited may make any other changes to the site, the materials and the products, programs, services, or prices (if any) described in the site at any time without notice.

3.6 This site, the information, and materials on the site are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, no infringement, or fitness for any particular purpose. some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.

4- Payment

4.1 Where you instruct us to undertake the services, you will be responsible for our costs in providing the services whether or not they proceed to the conclusion

4.2 Our sole terms of business exist as pre-payment predominantly by online payment being made at the point of the order via either Stripe or PayPal. The payment will appear on your credit card statement as Apostille and Certification Services Limited. Your payment is transacted not on the site of but on the site of Stripe or PayPal in all circumstances. Other forms of acceptable payment are or BACS transfer, in advance in all circumstances.

4.3 All prices on the Website do not include VAT as Apostille and Certification Services Limited is not registered for VAT.

4.4 We may require payment in advance before providing the services or to cover matters such as consular disbursements. Where we have agreed credit terms for you our invoices are due for settlement 30 days from the date of the invoice.

4.5 If the client(s) cancels the order at any time during the course of the legalisation process, Apostille and Certification Services Limited reserves the right to charge a fee of £20 plus costs incurred to the point of when the cancellation is advised. If the client(s) cancel the order after the legalisation has been completed, Apostille and Certification Services Limited reserves the right to retain the full fee.

4.6 Orders will be completed within the published timescales wherever possible. Any delays which may occur will be communicated by Apostille and Certification Services Limited to the client(s) by e-mail. Should there be an increase in any of the Foreign & Commonwealth Office or Embassy fees, Apostille and Certification Services Limited reserves the right to pass these onto the client(s) but we would not incur any additional fees/costs on the client’s behalf without first obtaining the client’s e-mail or written confirmation.

4.7 If We, for any reason, do not accept your order, any sums paid by you in relation to that order will be refunded within 20 working days.

4.8 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately within 24 hours of payment to inform Us of the mistake. We will ensure that any necessary corrections are made within 2 days.

4.09 You can request scan copies of your document, and fees may apply. For applications that are not paid in full, some of their details may be hidden on the scanned copies. For full details, the full amount must be paid first.

4.10 Under some circumstances, some orders will not be canceled the Company does not provide the right to the Customer to cancel the Order once the Order has been commenced.


We reserve the right to make changes to these terms from time to time. 


These terms and all other documents, agreements and application forms into which these terms are incorporated (where there is no proper law clause set out in such document) shall be governed by and construed in accordance with the laws of the England and you and us agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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